FAQ

When will my order arrive?

Orders placed before 3pm on a working day leave the same day; anything later goes the next working day. Delivery is then 5 to 7 business days anywhere in the EU. The estimate on each product page counts down to that day’s cutoff, so it is always the live answer rather than a printed one.

How much does delivery cost?

Free on orders over €75. Below that it is a flat €4,95, however much is in the basket.

Do you ship outside Europe?

Not yet. We would rather do a small number of countries properly than a long list badly.

My tracking has not moved. What now?

Parcels are our responsibility until they reach you. If tracking has been still for more than five working days, write to us and we will send a replacement or refund you. You do not have to chase the carrier yourself.

Can I return something?

Yes, within 30 days, unused and in its original packaging. Email us with your order number and we will send a return label the same working day.

What can you not take back?

For hygiene reasons we cannot accept dummies, teethers, bottle teats or anything else that goes in a baby’s mouth once the seal is broken. Everything else is fair game, including sale items.

When do I get my money?

We refund to the original payment method within 5 working days of the parcel reaching us, and email you when it is sent. Banks then take their own few days.

Do you do exchanges?

Not as a separate process, because they are slower than the alternative. Return what you have and order the size or colour you want; the two are independent, so nothing waits on the other.

Are your products safe?

Everything is tested against EN 71 and the European standards for the age it is made for. Nothing containing BPA, phthalates or lead is listed. Where a product carries a small-parts warning it is printed on the product page rather than buried in the description.

What size should I order?

Sizes follow age bands rather than measurements. If your little one is between two bands, take the larger — babies grow into things faster than anyone expects.

How should I wash things?

Cold wash, gentle cycle, tumble dry low. Everything is pre-shrunk, and a cold wash keeps it that way.

Can I change or cancel an order?

If it has not shipped, yes — email us with your order number and we will stop it. Once it is with the carrier you can still return it.

Do I need an account to order?

No. You can check out as a guest and you will still get order and tracking emails.

Is my payment secure?

Payment is handled by our providers over an encrypted connection. We never see or store card details.