Refund policy
At Babblee, we want you to be happy with your order. If something isn't right, we're here to help.
Right of withdrawal (EU)
In accordance with EU consumer law, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number as proof of purchase.
How to start a return
To start a return, contact us at contact@babblee.store with your order number and the reason for your return. We will review your request and provide return instructions, including the return address, on a case-by-case basis. In many cases, we can resolve the issue with a refund or replacement without requiring you to ship the item back.
Please do not send items back before contacting us — returns sent without prior request cannot be processed.
Return shipping
Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect, in which case we cover all return costs.
Damaged, defective, or incorrect items
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us within 14 days at contact@babblee.store with photos, and we will arrange a replacement or full refund at no cost to you.
Non-returnable items
For hygiene and safety reasons, certain items cannot be returned unless defective, including:
- Personalized or engraved products (custom orders)
- Feeding items and pacifiers
- Personal care and grooming products
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get the item you want is to return your original item (once approved) and place a new order separately.
Refunds
Once we've received and inspected your return, we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@babblee.store.
Contact
For any questions about returns or refunds, email us at contact@babblee.store.